Shipping policy

MVme Shipping Policy

Last updated: [Insert Date]

At MVme, we take pride in carefully crafting and packing each order to ensure it reaches you safely.
This policy explains how we handle shipping for both custom-made and ready-made products.

1. Processing Times

Custom-Made Products

Each custom item is made to order.
Please allow [X–X business days/weeks] for production before your order is shipped.
Processing times may vary depending on the level of customisation, materials, or current order volume.

We’ll always keep you updated if there are any unexpected delays.

Ready-Made Products

Orders for non-custom (ready-made) items are usually processed and shipped within [X business days].

2. Shipping Rates & Options

Shipping rates are calculated at checkout based on your location and the total weight of your order.
We currently ship within Australia (and internationally where available).

You’ll see all available shipping options and estimated costs during checkout.
Free or discounted shipping may be offered on promotional orders — these will be clearly displayed on our website.

3. Delivery Times

Once dispatched, estimated delivery times are:

  • Standard Shipping (Australia): [X–X business days]

  • Express Shipping (Australia): [X–X business days]

  • International Shipping: [X–X business days] (subject to customs and carrier delays)

Delivery times are estimates only and may vary depending on your location, weather events, or postal network delays.

4. Tracking Your Order

Once your order has shipped, you’ll receive a confirmation email with a tracking number so you can follow your parcel’s journey.
If your tracking link isn’t updating, please allow 24–48 hours for the carrier to register the package.

5. Shipping Addresses

Please double-check your shipping address at checkout.
MVme is not responsible for parcels sent to incorrect or incomplete addresses provided by the customer.
If you notice an error, contact us as soon as possible — once an order has shipped, we’re unable to redirect it.

6. Lost or Delayed Parcels

We use trusted carriers to deliver your orders safely, but occasionally parcels may be delayed or lost in transit.
If your order hasn’t arrived within the expected timeframe, please contact us at [insert@mvme.com.au] and we’ll assist where possible.

Please note that once your parcel has been handed over to the carrier, delivery times and handling are outside of MVme’s control.

7. Damaged or Missing Items

If your order arrives damaged, or an item appears missing, please notify us within 7 days of delivery.
Include photos and your order number so we can review and resolve the issue promptly.

8. International Orders (if applicable)

For international customers, please note that customs fees, import duties, and taxes may apply depending on your country’s regulations.
These charges are the responsibility of the recipient and are not included in MVme’s product or shipping costs.

9. Contact Us

For any shipping questions or concerns, please reach out to us:
📧 [insert@mvme.com.au]
🌐 www.mvme.com.au
📍 [Insert business location if applicable]